Introduction
At Samawat GmbH, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal data.
Personal data we collect
We collect personal data that you provide when using our website or registering for our services. This includes:
- Your name
- Email address
- Contact information
- Any other details you choose to share
Additionally, we store personal data from our clients to effectively carry out our services and fulfill our contractual obligations. We may also collect and retain personal data as required to comply with legal obligations, such as tax reporting and other regulatory requirements..
How we use your data
We use your personal data for the following purposes:
- To provide and manage our services: This includes facilitating client logins, processing requests, and delivering the services you have requested.
- To communicate with you: We may use your contact information to send you updates, respond to inquiries, and provide customer support.
- To improve our website: We analyze anonymized data to enhance user experience and optimize our services.
- To comply with legal obligations: We may process your data as required by law or to respond to legal requests.
Data sharing
We do not sell or rent your personal data to third parties. However, we may share your data with trusted service providers who assist us in operating our website and delivering our logistics services, under strict confidentiality agreements. These third parties may include:
- Web hosting providers: To ensure our website runs smoothly.
- Email service providers: For communication and newsletters.
- Shipping and freight partners: To coordinate logistics and fulfill service requests.
- Payment processors: If applicable, for processing transactions related to our services.
We may also disclose your personal data to comply with legal obligations, such as tax reporting, respond to legal requests, or protect our rights and the rights of others.
We ensure that any third parties we engage with comply with relevant data protection laws and that they use your data only for the purposes specified by us.
Data storage, retention and security
We store your personal data securely on our servers and take appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse.
Data Retention Period:
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:
- Providing our services
- Complying with legal obligations (e.g., tax reporting)
- Resolving disputes
Once the retention period has expired, we will securely delete or anonymize your personal data, ensuring that it can no longer be linked to you. If you wish to request the deletion of your data or have any questions about our data retention practices, please contact us using the information provided below.
Security:
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
User rights
You have certain rights regarding your personal data, as outlined below:
- Right to Access: You have the right to request access to the personal data we hold about you. This allows you to receive a copy of your data and verify how we are using it.
- Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data.
- Right to Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.
- Right to Withdraw Consent: If you have provided consent for us to process your personal data, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided below.
Cookies
Our website uses cookies to ensure the functionality of essential features, such as the client login. These cookies help provide a secure and personalized experience while browsing the site.
We use the following types of cookies:
- Necessary Cookies: These cookies are crucial for enabling key functions like the client login, maintaining secure sessions, and ensuring smooth navigation of the site. Without these cookies, services such as login functionality and navigation may not operate as expected.
- Preference Cookies: These cookies remember your settings and preferences (e.g., language or login details), improving your experience when you return to the site.
You have the option to manage or disable cookies via your browser settings. However, please note that disabling necessary cookies may affect your ability to use certain features, such as logging in to your account.
We do not use cookies for tracking purposes, and any data collected is anonymized to ensure your privacy.
Website statistics and analytics
We use Matomo to collect anonymized data to help us improve the website and make it easier for visitors to find what they need. No cookies are placed during this process, and none of the data we collect can be traced back to an individual or device.
You can choose to opt out of this tracking at any time by using Matomo’s Opt Out function below:
You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.
Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be communicated on our website.
Contact information
Samawat GmbH
Hermann-Köhl-Straße 7
D-28199 Bremen, Germany
E-mail address: tf@samawat.eu
Phone number: +49 421 9601 300
Last Updated: 19 October 2024